SHIPPING & RETURNS
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Return & Exchange Policy
If you would like to return a product then please send us an email at firstname.lastname@example.org. Doing this will then allow us to send you a reply within 48 hours so we can best advise you on what to do next. This email needs to be sent within14 days from when the customer receives their order. A refund will only be given if there is something wrong with the order for example a faulty product. However this is a very unlikely event as all of our products are checked properly to make sure we are providing our customers with the best products possible. If you are sending a product back please send it to Maidstone ME16 8RF Hart Street. Once we have checked the product to make sure it is viable for a refund we will then contact you to say you have been fully refunded. Your return will be dealt with as quickly as possible, and you will receive a response after the items has been checked in the warehouse. If one of the products has been sent back due to the product being faulty then will conduct a serious investigation in to what has happened to make sure we find out what went wrong. In this extreme event the customer will be offered a replacement item or a full refund of that item's cost.